Port Simulator 2012 - Hamburg

Loading problems

By elmarinomercante posted 1st August 2012

Hello,
When I try to run the game, It crashes after creator logos. It blocks in a black screen. Can you help me, what can I do?

Thank you

By byeriptor posted 1st August 2012

It would be extremely helpful if you would post your system specs. Now we have no idea if you're trying to run it on a netbook or a full-fledged desktop, which makes it very hard to determine possible causes ;)

By elmarinomercante posted 1st August 2012

ok, where can I get my system specs?

By byeriptor posted 1st August 2012

Basic information can be found by clicking the Start button, choosing "Control Panel", then "System and Maintenance", and then "System". This will show you what version of Windows you are using (and if it's 32bit or 64bit), what CPU you have, and how much RAM you have.

To see what graphics card you have, click the Start button, go to "Run", type in "dxdiag" and press ENTER. Here you'll find your current GPU on the second tab (incidentally, your other system info can be found on the first tab too).

What we at least need to be able to help you better, is:
* Windows version + 32bit or 64 bit
* CPU
* GPU (graphics card)
* Amount of RAM

By elmarinomercante posted 1st August 2012

------------------
System Information
------------------
Time of this report: 8/1/2012, 22:22:36
Machine name: JOAQUIM-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: Catalan (Regional Setting: Catalan)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
BIOS: InsydeH2O Version 03.71.51F.06
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 6044MB RAM
Page File: 3322MB used, 8762MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

By byeriptor posted 1st August 2012

Checked on HP site, and your GPU is either a GT 630M or GT 650M, both of which should be more than sufficient for the game.

You could try updating the drivers for your graphics card, see if that helps. From experience I know HP doesn't usually ship its laptops with up-to-date drivers, so updating them manually might solve the problem you are having.

By calclif posted 2nd August 2012

your note books on board graphics card is the problem, i think it will only work if you had a AGP, PCI,PCIE, graphics card, which notebooks don't have or can put in it.

By byeriptor posted 2nd August 2012

@calclif: according to HP's official site, his laptop has a GT 630M or GT 650M, which are more than sufficient for this game.

By calclif posted 2nd August 2012

@dyeriptor: don't commit on my answer in the same thread

By vuur150 posted 2nd August 2012

Honestly i don't know anything about this game but a common and simple solution to games crashing/not properly running is either to

1. Run as administrator and change the compatibility in the properties of the shortcut.

2. Update some stuff that is required, for example PunkBuster updates or BattleEye (for Arma) updates have, in my experience, actually solved crashing, even though i would only expect them to kick me out of online games

About your specs, i'm not that good with that stuff, if the game is listed on www.systemrequirementslab.com you might be able to run a quick test, it's a good way for a spec noob such as myself to find out if i can run something or not.

Hope that was of any help.

By elmarinomercante posted 3rd August 2012

Thank you but I can repair it. Uff, I can't undestand