Hood (skin)
Hood (skin)
Hood (skin)


If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

      In order to change your email on GamersGate you need to do the following

      1) Log in to your account

      2) Go to My Account/Account settings/Account information

      3) Enter your new email address for your account and save changes.

      A message with the confirmation link will be sent to the email currently linked to your account.

      4) Click the link to confirm the email change.

      Another message with the confirmation link will be sent to your new email.

      5) Click the link to confirm the email change. You will be redirected to your Account Information page on GG where you can observe your new email already in place. Click "Save changes"

      5) Log in with your new email address.

      Note: If you did not receive our email with the confirmation link, please check your spam folder, it may end up there.

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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