Bethesda (skin)
Bethesda (skin)
Bethesda (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

      Limited account status can be a result of the following reasons:


      1) You accessed your account from another country. This is the situation where our system acts as an additional security measure aimed to prevent an unathorized access to your personal data.


      2) You were using VPN which is strictly against our rules of service.


      In order to restore access to your account, please contact our support at help@gamersgate.com and provide us with some information about your account. A good list would have:


      - Some of your order IDs


      - Real name, indicated in the account information


      - Date or period of the last purchase


      - Date or period of the account creation


      Note: If your account was limited due to violations of our rules we can guarantee that we will restore access for you.

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Deliver2Mac games

  • Support

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