Bethesda (skin)
Bethesda (skin)
Bethesda (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

    • Where are my downloads stored?

      All your downloaded products are stored in the same folder/location you run the Downloader from. Once you run the Downloader, a folder named "GamersGate temporary files" will be created and the game files will be stored in that folder.


      The Downloader itself is saved to your usual download storage loacation that you selected in your browser settings.


      Once the download and installation are complete you will be asked if you want to remove temporary files or not. We recommend you to remove them if the installation was successful.

    • Windows 7 prevents the download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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