Bethesda (skin)
Bethesda (skin)
Bethesda (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

    • How do I download my games?

      You need to


      1) Log in to your GG account


      2) Proceed to My Games tab on the left


      3) Select a game from the list of your Purchased Games and left click it


      4) Press the Download button on the right side of the screen to get the downloader exe file saved on your computer.


      5) Launch the exe file by double clicking it (we advise not to run it from the browser) to download the game


      6) Once the download is complete the installation will start automatically.


      This is how it works


      NOTE: The installation cannot be performed manually. It is done automatically and requires an internet connection to be performed properly.


       

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

    • Where are my downloads stored?

    • Windows 7 prevents the download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Deliver2Mac games

  • Support

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