Hood (skin)
Hood (skin)
Hood (skin)


If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

    • Failed to write to disk, not enough disk space error message 112

      Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

      • 1 - you can use a flash drive that has 8 gb space and download to it.

      • 2 - you can use an external hard disc that has NTFS as a file system.

      • 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.

      • 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.

    • Game registration problem with Tages - communication error with the server/connection ended

    • When I try to activate the code I receive a message that the code is invalid

  • Deliver2Mac games

  • Support

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