Horizon Zero Dawn (skin)
Horizon Zero Dawn (skin)
Horizon Zero Dawn (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

    • How do I install my games?

      First of all make sure you have a proper Internet connection.


      1) Go to My Library/My Games, select a game from the list and you will see the "Download" button on the right side of the screen under the games cover art. Press the button and download the exe file to your computer.


      2) Left click the exe file. In the pop-up window log in to the downloader using your GG account credentials and click "OK". The download and installation process will start automatically.


      3) Once the installation is complete the system will ask if you want to remove temporary files. You can remove them if the installation was successful.

    • I activated the base game but the DLC is not showing up in Uplay/Steam

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Please insert CD/DVD in drive C:

    • Where can I find the Manual for my game?

    • Will I receive all the pre-ordered bonuses as advertised by the publisher?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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