Horizon Zero Dawn (skin)
Horizon Zero Dawn (skin)
Horizon Zero Dawn (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

      Blue Coins is the virtual currency of GamersGate. Any product can be purchased with Blue Coins. You can get them as a reward when purchasing games in our store (5% of order total value) or writing reviews and rating games. 


      You can check the amount of Blue Coins you have if you log in to your GG account.


      When purchasing games on GamersGate you will have the possibility to pay with Blue Coins. If you do not have enough Blue Coins on your account, this option will be greyed out.


      1 $ = 1 000 BC


      IMPORTANT! Blue Coins earned will expire after 12 months if not used.

    • Can I use your service on my Mac computer?

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    • How do I purchase a game on GamersGate?

    • How many times can I download and/or install my games? Will I be able to install the game on another computer?

    • I posted a review but it was not published

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    • Network storage.

    • The log in boxes are greyed out. Why?

    • What are the rules to submitting a review?

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  • My GamersGate account

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  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Deliver2Mac games

  • Support

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